Terms of Service

Welcome to Digital Greenlight Hub. These Terms of Service ("Terms") govern your use of our account reactivation services and website. By accessing or using our services, you agree to be bound by these Terms.

1. Services Description

Digital Greenlight Hub provides professional account reactivation services for rideshare and delivery platforms, including but not limited to:

• Uber, Lyft (rideshare platforms)
• DoorDash, UberEats (delivery platforms)
• Amazon Flex, Instacart, Spark (marketplace platforms)
• Account security reviews and compliance assistance

Our services include case assessment, appeal drafting, documentation assistance, and ongoing support throughout the reactivation process.

2. Service Guarantees and Limitations

What We Guarantee

We guarantee that we will:

• Provide professional, documented appeal work
• Follow the agreed-upon process and timeline
• Maintain confidentiality of your information
• Provide regular updates on case progress
• Escalate cases when appropriate
• Provide post-appeal support as described in our agreement

3. Payment Terms and Billing

Payment Structure

We use a milestone-based payment system:

• Initial deposit (typically 30-40% of total cost)
• Milestone payments tied to verifiable progress
• Final payment only after successful reactivation confirmation

Payment Methods

We accept payments through secure methods including:

• Bank transfers
• Invoice payments
• Escrow services (for added protection)
• Secure payment processors

Refund Policy

Refunds are handled according to the specific terms outlined in your signed agreement. Generally:

• Refunds may be available if agreed milestones are not met
• Refund amounts depend on work completed and costs incurred
• All refund requests must be made in writing
• Processing time for refunds is 5-10 business days

4. Client Responsibilities

To receive our services effectively, you agree to:

• Provide accurate and complete information about your case
• Submit all required documentation in a timely manner
• Respond to our communications within reasonable timeframes
• Follow our guidance and recommendations
• Maintain confidentiality about our processes
• Make payments according to the agreed schedule

5. Confidentiality and Privacy

We are committed to maintaining the confidentiality of your information:

• All case information is treated as strictly confidential
• We do not share your information with third parties without consent
• Secure data storage and transmission protocols are maintained
• Our team members are bound by confidentiality agreements

Please review our Privacy Policy for detailed information about data handling.

6. Intellectual Property

All content, materials, and processes developed by Digital Greenlight Hub remain our intellectual property. You may not:

• Copy or distribute our proprietary methods
• Use our processes for commercial purposes without permission
• Reverse engineer our appeal strategies
• Share our templates or documents with third parties

7. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid for the specific service
• We are not responsible for platform policy changes
• We do not guarantee specific outcomes or timelines
• Client assumes risk for platform decisions

8. Prohibited Uses

You agree not to use our services for:

• Fraudulent or illegal activities
• Misrepresenting your situation or circumstances
• Attempting to circumvent platform policies
• Sharing our services with unauthorized third parties
• Any activity that could harm our reputation or business

9. Termination

By Client

You may terminate our services with written notice. Termination fees may apply based on work completed.

By Digital Greenlight Hub

We may terminate services if you:

• Violate these Terms of Service
• Provide false or misleading information
• Fail to make required payments
• Engage in prohibited activities

10. Dispute Resolution

Mediation First

We encourage resolving disputes through direct communication and mediation before pursuing legal action.

Arbitration

Any disputes that cannot be resolved through mediation will be subject to binding arbitration in accordance with the rules of the American Arbitration Association.

Governing Law

These Terms are governed by the laws of [Your State/Country] without regard to conflict of law principles.

11. Updates to Terms

We may update these Terms from time to time. Changes will be:

• Posted on our website with an updated date
• Communicated to active clients via email
• Effective immediately upon posting

Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13. Entire Agreement

These Terms, along with your signed service agreement and our Privacy Policy, constitute the entire agreement between you and Digital Greenlight Hub.

14. Contact Information

For questions about these Terms of Service, please contact us:

We will respond to all legal inquiries within 48 hours during business days.